Terms & Conditions

1. General conditions and eligibility

These Terms & Conditions form an agreement between you and the operator of Pokies Lounge Casino. References to “Pokies Lounge Casino”, “we”, “us” or “our” mean the relevant operator providing the website and services. References to “you” or “your” mean the person accessing the website, creating an account or using any service. If you do not agree with these terms, you must not use the website or services.

You must be legally permitted to use online gambling services in the place where you are located. You must also meet the applicable minimum age requirement and any other eligibility requirements that apply to gambling in your jurisdiction. We may ask for information or documents to verify your age, identity, location or eligibility before allowing access to certain services, processing a withdrawal or completing an account review.

You are responsible for checking that online gambling is lawful for you. You must not access or use the website from a location where gambling services are restricted or prohibited. We may use reasonable technical or account controls to identify location, prevent unauthorised access or apply restrictions required by law. Attempting to bypass those controls, including by using misleading information or technology intended to conceal your location, is not permitted.

• You must provide accurate, current and complete information when registering or updating your account.
• You must keep your account information up to date and tell us if any important detail changes.
• You may hold only one personal account unless we expressly approve an additional account in writing.
• You must not create an account for another person, allow another person to use your account or transfer your account to someone else.
• You must not use the website for unlawful activity, fraud, money laundering, collusion or any other improper purpose.
• You must protect your login details and notify us if you believe your account has been accessed without permission.

An account is personal to the registered account holder. You are responsible for activity carried out through your account unless you have promptly reported unauthorised access and the circumstances reasonably support that report. We may decline an application, limit access or request further information where necessary to protect the service, other users or our legal and regulatory obligations.

2. Accounts, deposits and withdrawals

You may need to complete registration and verification before using some or all of the available services. Information supplied during registration must belong to you and must not be false, misleading or designed to avoid a verification process. We may carry out checks using information provided by you or from appropriate third-party sources. If the information cannot be verified, access to the account or particular transactions may be delayed, restricted or refused.

Any deposit must be made using a payment method that you are authorised to use. Payments made by another person, or payments that appear suspicious or unauthorised, may be rejected, returned or investigated. You must not use the account to hold, move or transfer funds on behalf of another person. We may request evidence relating to the source of funds where this is reasonably necessary.

Available payment methods, processing requirements, minimum or maximum transaction amounts and any applicable fees may be displayed on the website or during a transaction. These details can vary by method and may change from time to time. Your bank, card provider or payment service may apply its own charges, exchange rates or conditions. You are responsible for checking those conditions before making a payment.

Withdrawals may be subject to account verification, payment checks, playthrough requirements that are clearly disclosed, and any other conditions that apply lawfully to the relevant funds. We may return funds to the original payment method where practical or use another method that can be verified as belonging to you. We do not guarantee a particular processing time where a transaction depends on a bank, payment provider, identity check or other external service.

You remain responsible for reviewing your account balance and transaction history. If you notice an error, duplicate transaction or activity that you do not recognise, you should notify us promptly through the available support channel. We may correct clear errors, reverse invalid transactions or take other reasonable steps required to protect the integrity of the account and service.

Game results and technical issues

Games are operated using the relevant technical systems and rules displayed on the website. A result recorded by the applicable game system will generally be treated as the final result, except where there is a clear technical error, system failure, malfunction, fraud or other circumstance requiring correction. If a game is interrupted, we may review the affected play and take a reasonable action consistent with the displayed game rules and applicable requirements.

3. Promotions, responsible gambling and acceptable use

Promotions, bonuses, tournaments and other offers may be subject to separate promotional terms. Those terms will explain matters such as eligibility, qualifying activity, expiry, wagering or playthrough requirements, excluded games, maximum benefits and withdrawal conditions where relevant. You should read the terms of an offer before accepting or using it. If there is an inconsistency between a promotion’s specific terms and these general terms, the specific promotion terms will apply to that promotion to the extent of the inconsistency.

Unless the applicable offer says otherwise, a promotion is intended for one person, one account, one household and one payment method. We may withhold or remove a promotional benefit where an account has been created or used to obtain an offer unfairly, where multiple accounts are connected, or where there is evidence of abuse, manipulation, collusion or other conduct that does not reflect genuine participation.

Gambling involves risk and may result in the loss of money. It should be treated as entertainment, not as a way to make money, repay debts or solve financial problems. You should only gamble with money you can afford to lose. We encourage you to set personal limits, take regular breaks and stop playing if gambling is no longer enjoyable or feels difficult to control.

• Do not chase losses or increase stakes to try to recover money.
• Do not gamble when you are distressed, impaired or under pressure from another person.
• Do not borrow money or use essential household funds for gambling.
• Use available deposit, spending, session or activity limits where offered.
• Consider a temporary break or account closure if you are concerned about your gambling.
• Seek independent support from an appropriate gambling-help or financial-counselling service if you need assistance.

We may apply account restrictions, refuse service, suspend promotional access or close an account where there are concerns about age, identity, safety, fraud, responsible gambling, legal compliance or misuse of the website. A request to close or restrict an account may affect access to games, promotions and transactions. Any remaining balance will be handled after relevant checks, subject to applicable law and any valid deductions.

Prohibited conduct

You must not interfere with the website, introduce malicious code, use automated systems without permission, exploit a software fault, manipulate a game, reverse engineer protected technology or attempt to gain unauthorised access to any account or system. You must not use another person’s identity, payment details or account. You must also avoid behaviour that is abusive, threatening, discriminatory, misleading or disruptive to our staff or other users.

4. Privacy, intellectual property and website availability

We handle personal information in accordance with our Privacy Policy and applicable privacy laws. Information may be collected when you register, use the website, contact support, make a transaction, participate in a promotion or complete verification. It may be used to provide services, process payments, maintain security, prevent fraud, meet legal obligations, improve the website and communicate with you where permitted.

You must provide information that is accurate and must not submit content that infringes another person’s rights. You remain responsible for material you upload, send or publish through any feature that allows user content. We may remove content or restrict access where content is unlawful, unsafe, misleading, offensive, abusive or inconsistent with these terms.

The website, including its name, design, text, graphics, software, logos, game presentation and other materials, is owned by or licensed to the relevant rights holder. You may use the website for personal, lawful purposes only. You must not copy, reproduce, distribute, modify, sell, frame, scrape or commercially exploit any part of it without prior permission, except where a right cannot lawfully be excluded.

We aim to keep the website and services available, secure and accurate, but uninterrupted access cannot be guaranteed. The website may be changed, suspended or withdrawn for maintenance, upgrades, security reasons, technical faults, supplier issues, legal requirements or other operational reasons. Information displayed online may occasionally contain errors or become out of date, and we may correct or update it without notice where appropriate.

The website may contain links or references to third-party services. Those services are not necessarily controlled by us, and their availability, content, privacy practices and terms may differ. You should review the conditions that apply before using a third-party service. A link does not by itself mean that we endorse or guarantee the third party.

5. Suspension, liability and changes to these terms

We may suspend, limit or close an account if we reasonably believe that you have breached these terms, supplied inaccurate information, misused a promotion, engaged in unlawful or fraudulent conduct, created a security risk, failed a verification check or caused harm to the service or another person. We may also take action where required by law or where continued access is not commercially, technically or safely possible.

If an account is suspended or closed, you must not attempt to open or use another account to avoid the restriction. We may retain relevant records and information for as long as reasonably necessary for security, dispute resolution, accounting, legal compliance or other legitimate purposes. Any decision about funds will be made after considering the circumstances, the applicable rules and any rights you have under law.

To the maximum extent permitted by law, we are not responsible for loss caused by events outside our reasonable control, including telecommunications failures, internet interruptions, payment-provider issues, device problems, malware, power failures, changes in law or actions of third parties. Nothing in these terms excludes, restricts or modifies a right, guarantee or remedy that cannot legally be excluded, restricted or modified under Australian consumer law or other applicable law.

Where liability can lawfully be limited, our responsibility will be limited to the extent permitted by law and to the circumstances giving rise to the relevant claim. You are responsible for maintaining a suitable device, internet connection and security software, and for checking that your use of the website is appropriate for your circumstances. You should keep copies of important account and transaction information.

Changes and governing law

We may update these Terms & Conditions to reflect changes to the website, services, technology, law, security requirements or business practices. The updated version will be posted on the website with an updated effective date where appropriate. You should review the terms regularly. Continuing to use the website after an update is published indicates acceptance of the revised terms, unless the law requires a different process.

These terms are intended to operate with the laws that apply to your use of the service and the place where you are located. If a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. Nothing in these terms prevents you from exercising a right or making a complaint available under applicable Australian law.

If you have a question about these terms, your account or a transaction, please use the support or contact option made available on the Pokies Lounge Casino website. We may need account information to investigate a query, but you should never send passwords or other sensitive security details through an unsecured channel.