Privacy Policy

Information we may collect

When you use Pokies Lounge Casino, we may handle information that identifies you, relates to your account or describes how you use our website. The information collected depends on the services you use, the checks that apply to your account and the choices you make. Some information is provided by you directly, while other information may be collected automatically when you visit or use the site.

Account and contact information

This may include your name, date of birth, username, password, contact details, account preferences, communication choices and other information needed to create and manage an account. We may also keep records of your requests, messages and interactions with customer support so that we can respond appropriately and maintain an accurate service history.

Identity and verification information

For account verification, age checks, security reviews and anti-fraud controls, we may request information such as identity details, documents, images or other evidence needed to confirm that an account is genuine and being used by the account holder. We may also record the outcome of verification checks and information relating to responsible account management.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, winnings, account balances, payment methods and transaction history. Payment providers may process sensitive payment details on our behalf. Where appropriate, we may receive confirmation, reference details or limited payment information rather than complete card or banking details. We use transaction information to operate the account, investigate activity, provide support and meet applicable requirements.

Device, usage and cookie information

When you access the site, we may receive technical information such as your IP address, browser type, device type, operating system, language, approximate location, pages viewed, dates and times of access, referring pages and information about how you use the site. We may also collect information through cookies and similar technologies. This information helps us keep the site working, remember preferences, understand usage and protect accounts.

How we use information

We use personal information for purposes connected with providing and protecting our services. The main purposes may include the following:

• Creating, maintaining and administering your player account.
• Processing deposits, withdrawals and other account transactions.
• Confirming identity, age and eligibility to use the services.
• Carrying out security, anti-fraud, anti-money-laundering and other risk checks in general terms.
• Providing customer support, investigating complaints and responding to questions.
• Communicating with you about your account, service notices, security matters and changes to our terms or policies.
• Sending promotional communications where permitted and where you have not opted out or withdrawn your consent.
• Monitoring, testing and improving the performance, usability and security of the website.
• Detecting misuse, prohibited activity, attempted fraud and other risks to players or the service.
• Keeping business, transaction and audit records where this is required or reasonably necessary.

We may combine information from your account, transactions, support contacts, verification checks and use of the website when this is reasonably necessary for these purposes. We do not use personal information for unrelated purposes unless you have agreed to the additional use or the use is otherwise permitted or required.

Sharing information

We may share relevant information with service providers that help operate the website and related services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, customer support, communications, analytics or security. They should only receive information needed for the service they provide and are expected to handle it appropriately.

Information may also be disclosed where necessary to protect players, prevent unlawful or harmful activity, investigate suspected fraud, enforce our terms, respond to a valid legal request or protect our rights and systems. If a business activity, service or website operation changes, information may be handled as part of that change where permitted. We take reasonable steps to consider the security and privacy implications of these disclosures.

Cookies, security and retention

Cookies and similar technologies

Cookies are small files or similar technologies that can be placed on your device when you use a website. Pokies Lounge Casino may use essential cookies to support sign-in, account functions, security and navigation. Other cookies may help remember settings, measure site performance, understand general usage or support relevant communications. Cookie information may be linked with technical or account information where this is needed for the relevant purpose.

You can manage, restrict or remove cookies through your browser settings. If you block essential cookies, some account or website features may not work correctly. Your browser may also provide options to delete existing cookies, notify you when a cookie is being used or prevent certain types of storage. The available controls depend on the browser and device you use.

Security

We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, misuse, loss, alteration or disclosure. These measures may include access controls, account security processes, monitoring, encryption or secure transmission methods where appropriate. No online service can guarantee complete security, so players should use a strong, unique password, keep login information private and contact support promptly if they suspect unauthorised account activity.

Keeping information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and record keeping. Some records must be kept for a period required by law even after an account is closed. This means that closing an account or requesting deletion may not result in every record being removed immediately. When information is no longer required, we may securely delete it, anonymise it or otherwise handle it in accordance with applicable requirements.

Your privacy choices and data rights

Depending on your circumstances and applicable privacy requirements, you may be able to ask what personal information we hold about you, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of information and withdraw consent to marketing communications. You may also be able to ask questions about how your information is used or object to certain processing where the relevant requirements allow it.

How to make a request

To exercise your privacy rights, ask a question about your information or withdraw consent to marketing, contact support@pokiesloungecasino.click. Please explain your request clearly and include enough information for us to identify the relevant account. We may need to verify your identity before providing information, making changes or processing a deletion request. This helps prevent someone else from accessing or changing your personal information.

• Access: ask for a copy of personal information associated with your account, subject to applicable exceptions.
• Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where needed.
• Deletion: ask us to delete personal information that is no longer needed or where a deletion request is available. Some information may need to be retained for legal, security, dispute or record-keeping purposes.
• Marketing consent: withdraw consent or opt out of promotional messages. Service and account communications may still be sent when they are necessary to operate or secure your account.

We will consider requests in line with applicable requirements and explain if a request cannot be completed in full. Where information has been shared with a service provider for a relevant operational purpose, we may need to coordinate with that provider. A request to delete information does not necessarily close an account or cancel obligations connected with previous transactions.

Policy updates and further information

We may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices or applicable requirements. The updated version will be made available on this page, with the effective date or other notice where appropriate. You should review the policy periodically so that you remain aware of how information may be handled.

This policy is intended to provide clear general information about privacy at Pokies Lounge Casino. It should be read together with the terms and conditions and any other notices that apply to particular services, verification processes, promotions or account features. If there is a difference between a general statement in this policy and a specific notice provided at the time information is collected, the more specific notice may explain the relevant activity in greater detail.

If you have a privacy question, want to exercise a data right or need help understanding how your information is handled, contact support@pokiesloungecasino.click. We encourage players to contact us promptly if they believe their information is inaccurate, if they have concerns about account security or if they wish to change their marketing preferences.