Cookies Policy

About cookies and similar technologies

Cookies are small text files that a website may store on your computer, mobile phone, tablet or another internet-connected device. They allow the website to recognise a device, remember information about a visit and support certain functions. Cookies do not normally contain information that directly identifies you by name. However, information collected through cookies may be linked with account, device or usage information where this is permitted and necessary for a stated purpose.

We may also use technologies that work in a similar way to cookies. These may include local storage, pixels, tags, software development tools and information recorded by your browser or device. In this policy, we use the word cookies to refer to cookies and similar technologies unless a different meaning is clear from the context.

Cookies may be set directly by Pokies Lounge Casino or by service providers that support parts of the website. Some cookies last only for the duration of your browsing session and are deleted when you close your browser. Other cookies remain on your device for a longer period or until you remove them. The period for which a cookie remains may depend on its purpose, your device settings and the service that placed it.

What cookies do not do

Cookies do not determine the outcome of casino games, guarantee winnings or alter the rules of a game. They are technical and information tools used to operate, secure and improve the website. The use of cookies does not change any applicable account terms, game rules, wagering conditions, responsible gambling settings or legal requirements.

Some website functions may not work correctly if cookies are disabled. For example, the website may be unable to remember a selected preference, maintain a secure session or display information in the correct format. You can usually continue to browse some public areas without accepting optional cookies, although your experience may be less personalised or certain features may not be available.

Types of cookies we may use

The cookies used on the website can generally be grouped into the categories below. A particular cookie may have more than one function, and the cookies available at any time may change as the website, security requirements or supporting services are updated.

Strictly necessary cookies

These cookies are required for core website functions. They can support account access, page navigation, secure sessions, fraud prevention, traffic management, system stability and the delivery of requested services. They may also help us identify unusual activity or protect the website and users from unauthorised use. Because these cookies are important to the operation and security of the website, they may not be available for optional deactivation through a cookie preference tool.

Preference and functionality cookies

These cookies remember choices you make, such as language, region, display preferences, consent selections or other settings. They can help provide a more consistent experience when you return to the website. If you remove or block these cookies, you may need to make your selections again. Some features may also appear in a standard format rather than the format you previously selected.

Performance and analytics cookies

These cookies help us understand how visitors use the website. For example, they may provide information about pages viewed, links selected, time spent on a page, loading performance, general device type or the way visitors move through the site. We may use this information to identify technical problems, improve navigation, assess content and make the website more reliable. Analytics information is generally reviewed in aggregate or de-identified form where appropriate.

Advertising and measurement cookies

Where used and permitted, these cookies may help measure the performance of campaigns, understand how visitors reach the website and show marketing content that is more relevant to their interests. They may also help limit repeated advertisements or record whether a promotion or message has been viewed. Advertising cookies are not intended to replace responsible gambling protections, and marketing activity remains subject to applicable requirements and any preferences or exclusions that apply to you.

Security and risk management technologies

Certain cookies and device signals may be used to support identity, account and transaction security. They can help detect automated activity, multiple suspicious sessions, attempted abuse or other behaviour that may present a risk to the website or its users. These technologies may operate alongside other checks and controls. They are not a substitute for account verification, responsible gambling measures or any other checks that may be required.

• Session cookies, which help maintain a secure connection while you use the website.
• Persistent cookies, which remember a setting or recognition choice for a period of time.
• First-party cookies, which are placed by Pokies Lounge Casino or by services operating on its behalf.
• Third-party cookies, which may be placed by an external provider whose content or service appears on the website.
• Preference cookies, which remember settings such as display or consent choices.
• Measurement cookies, which help assess website performance and improve the online experience.

Third-party services, consent and your choices

We may use external service providers to support functions such as website hosting, security, analytics, customer assistance, payment-related pages, content delivery or marketing measurement. These providers may process information through cookies or similar technologies when their services are integrated with the website. Their handling of information may be subject to their own privacy notices and terms. We do not use this statement to replace the privacy information supplied by an external provider.

Where applicable, a cookie banner or preference centre may allow you to accept, reject or adjust optional categories of cookies. Your selection may be stored so that the website can remember it. You can change your choice later by using the available cookie settings link or preference tool. Withdrawing consent does not affect processing that took place before the withdrawal, and it does not remove cookies that are necessary for the website to operate unless you also delete them through your browser.

Browser and device controls

Most browsers allow you to view, delete, block or restrict cookies through their privacy or settings menus. You may be able to receive a notification before a cookie is stored or prevent certain types of cookies from being accepted. Mobile devices may offer similar controls through system settings or the browser application. The steps vary between browsers and operating systems, so you should refer to the relevant help information for your device.

If you use more than one browser or device, cookie choices may need to be applied separately to each one. Deleting cookies may remove saved preferences and may sign you out of areas of the website. Blocking all cookies can affect security, account access, navigation and other functions. For this reason, you may prefer to block optional cookies while allowing strictly necessary cookies.

Do not track signals

Some browsers and devices provide a do not track setting or similar signal. Because there is no single technical standard applied consistently across all browsers, websites and services, the response to such signals may vary. We will handle available choices in accordance with applicable requirements and the controls offered through our website, browser and device settings.

Cookie choices do not necessarily control other information collected when you create or use an account, contact support, complete verification or use gambling services. Those activities may involve information that is required for security, legal, operational or responsible gambling purposes. Further information about personal information, lawful handling, retention and individual rights is provided in the Privacy Policy.

Privacy, retention and policy updates

Information obtained through cookies may be combined with other technical or account information where this is reasonably necessary for the purposes described in this policy or our Privacy Policy. This may include an IP address, browser type, operating system, device identifiers, approximate location, referral information, pages visited and activity on the website. We take reasonable steps to handle information appropriately and to apply safeguards suited to the nature of the information and the purpose for which it is used.

Cookies are retained for different periods depending on their purpose. A session cookie may expire when your browsing session ends, while a preference, security or measurement cookie may remain for a longer period. We may remove, replace or expire cookies when they are no longer needed, when a service changes or when our technical and legal requirements are updated. Information associated with a cookie may be retained separately where there is a legitimate operational, security, legal or dispute-resolution reason to do so.

Pokies Lounge Casino may update this Cookies Policy from time to time to reflect changes to the website, the technologies used, service providers, legal requirements or our privacy practices. The updated version will be made available on this page, and the date or other notice shown with the policy may indicate when it was last revised. You should review this page periodically, particularly if you change your browser, device or cookie preferences.

Questions and further information

If you have a question about cookies, cannot use the preference controls or want more information about how personal information is handled, please use the customer support or contact channels made available on the website. Do not send sensitive account, payment or identity information through an unsecured channel unless you are instructed to do so through an approved support process.

By using the website, you confirm that you have read this Cookies Policy. Your use remains subject to the website terms, privacy information, responsible gambling guidance and any other rules that apply to the services you access. If you do not agree to the use of optional cookies, you can adjust your preferences or browser settings. Necessary cookies may still be used where they are required to provide a secure and functional website.