Responsible Gaming

Gamble for entertainment

Gambling can be an enjoyable leisure activity when it is approached with realistic expectations. Every wager involves risk, and there is no guaranteed strategy, system or method that can ensure a win. Game results are determined by chance or by the rules of the relevant game, so previous results do not predict what will happen next.

Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment expense, similar to the cost of another recreational activity. Only gamble with money you can afford to lose after essential costs have been paid. Do not use money set aside for rent, household bills, food, education, debt repayments or other important commitments.

A win is never guaranteed, and a loss should not be treated as something that must be recovered. Chasing losses can lead to larger wagers, longer sessions and decisions that do not reflect your original budget. If you reach the amount you planned to spend, stop playing, even if you feel that a win may be close.

• Set a gambling budget before you start and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from essential spending and financial commitments.
• Never borrow money, sell possessions or use credit to continue gambling.
• Do not gamble when you are upset, tired, intoxicated or under pressure.
• Remember that gambling outcomes are independent and cannot be predicted from past results.

It can also help to keep a simple record of deposits, wagers, wins, losses and time spent playing. Reviewing this information can give you a clearer view of your habits than relying on memory alone. If the figures or the amount of time concern you, take a break and consider speaking with a qualified support service.

Tools to help you stay in control

Responsible gaming tools are designed to help you make decisions before gambling becomes difficult to manage. Depending on the features available through your account, you may be able to set deposit, wagering or session limits, receive activity information, take a temporary break or request account self-exclusion. Read the information shown in your account carefully so you understand how each tool works.

Set limits before you play

A limit is most effective when it is chosen in advance and based on your personal circumstances. Consider setting a daily, weekly or monthly amount that represents the maximum you are prepared to spend. You may also choose a time limit for each session. Once a limit has been reached, do not try to work around it by opening another account or using another payment method.

Take a break when needed

A temporary break can help you step away from gambling and reflect on your habits. During a break, avoid looking for alternative ways to continue playing. Use the time to focus on everyday activities, speak with someone you trust and consider whether you want further support. If you feel unable to stop, self-exclusion may be a more suitable option.

Consider self-exclusion

Self-exclusion is a formal request to prevent or restrict access to gambling services for a chosen period or, where available, for a longer period. It is intended for people who want stronger protection from gambling. If you request self-exclusion, follow all instructions provided and do not attempt to create a new account or access the service through another person’s details. Self-exclusion may not remove all gambling advertising or prevent access to unrelated gambling services, so consider using additional blocking and support options.

You can review the responsible gaming information and account controls available on the website. If you are unsure which option is appropriate, contact the available customer support channel or a professional gambling support service before continuing to play.

Recognising when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income or previous experience. It may develop gradually, and a person may not notice the impact until gambling begins to affect finances, relationships, work, study, sleep or wellbeing. Concern is a reason to pause and seek advice; you do not need to wait for a serious crisis.

Warning signs can include spending more time or money gambling than planned, feeling restless or irritable when trying to stop, repeatedly attempting to win back losses, hiding gambling activity, borrowing money, missing bills or responsibilities, and thinking about gambling throughout the day. Other signs include using gambling to escape difficult emotions, feeling guilt or anxiety after playing, or continuing despite problems with family, work or personal finances.

• You regularly exceed the budget or time limit you set.
• You feel unable to stop once a session has started.
• You increase your bets to try to recover a loss or create excitement.
• You conceal deposits, withdrawals, sessions or losses from people close to you.
• You use essential money, credit or borrowed funds for gambling.
• Gambling causes conflict, missed obligations, reduced performance or financial stress.
• You feel anxious, low, ashamed or unable to cope because of gambling.

If any of these signs feel familiar, stop gambling and take practical steps straight away. Activate available limits or self-exclusion, remove saved payment methods where possible, and tell someone you trust what is happening. A family member, friend, financial counsellor, psychologist or gambling counsellor can help you make a plan without judgement.

People in Australia can also seek help through recognised gambling support services in their state or territory. These services may offer confidential information, counselling and financial guidance. If gambling is connected with thoughts of self-harm, immediate danger or a mental health emergency, contact emergency services or a crisis support service in your area without delay.

Protect yourself and others

You are responsible for keeping your account details, passwords and payment information secure. Do not share your login details with another person, and do not allow anyone else to gamble through your account. If you believe another person has accessed your account, change your password and use the available support channel to report the concern.

Gambling is restricted to people who meet the applicable legal age and location requirements. Do not allow children or anyone below the legal gambling age to access gambling websites, devices or payment accounts. Use device controls, password protection and supervision where appropriate. Adults should also avoid gambling in front of children in a way that presents it as a way to earn money.

Only open and use an account in your own name, provide accurate information when requested and follow the applicable account rules. Do not use someone else’s identity, payment method or account. These steps help protect you, support account security and reduce the risk of unauthorised activity.

A simple plan for safer gambling

1. Decide whether gambling fits within your current budget and wellbeing.
2. Set a spending limit and a session time limit before you begin.
3. Keep essential funds separate and never borrow to gamble.
4. Take breaks and review your activity regularly.
5. Stop immediately if you feel distressed, pressured or unable to control your play.
6. Use a break or self-exclusion option if you need stronger protection.
7. Speak with a trusted person or an Australian gambling support service if concerns arise.

Responsible gaming is an ongoing choice, not a promise that gambling will always remain harmless. Your circumstances can change, and it is sensible to review your limits whenever your finances, health, relationships or routine change. If gambling is no longer enjoyable or is affecting your life, the safest decision is to stop and seek support.